All for “Ryzen-related” reasons, the HTC Vive team announced that it will take back Vive Wireless purchases, if the customer would like.
That means if you are a buyer who is experiencing trouble with the adapter and using it with the AMD Ryzen processor, then you will probably need to check out the custom return process on the Vive website.
This is what they released:
We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.
We will update the community as we learn more.
In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.
In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows.