The Hololens 2 was one of the most anticipated hardware releases of 2019. It didn’t come out until November due to a slew of hardware problems and software difficulties when it was supposed to be released. The slow release scared some customers away, but luckily for many, when they received the headset, there were no problems. That was until now.
Many users are experiencing a lack of consistency of colors with the virtual imagery that the headset displays to users. The problems haven’t stopped there though. The same time these problems were effecting users, a larger issue appeared. Some headsets are splaying rainbow-looking images all over the display.
It is unclear how widespread this issue is, but Microsoft is aware of the problems. Roadtovr reached out to the company to see if they were aware of the problems their customers were experiencing. You can see their response below.
“Microsoft continues to invest and innovate in the field of display technology. Microsoft HoloLens 2 contains a new type of display that more than doubles the field of view of the original HoloLens and is the result of a set of balanced display trade-offs. We are aware of reports from some developers experiencing issues with their displays and we’re working closely with them to understand the underlying cause.”
The creator of the headset, Alex Kipman, claims that some of the phots around the web are inaccurate because of the disorientation that a regular camera will have when taking a photo of a lens that uses eye tracking. Along with that, he says that those with the real problems should reach out and contact him. He released a statement saying:
“Friends, we have a binocular system that forms an image at the back of your eyes not in front of it. Eye tracking is fully in the loop to correct comfort which also includes color.”
“Eye relief (the distance from lens to your pupil) changes the image quality. Further out you are, worse the image quality becomes in terms of MTF as well as color uniformity.
Taking monocle pictures from a phone (or other camera) is completely outside of our spec and not how the product is experienced.”
“When you look at it with both eyes, at the right eye relief (somewhere between 12-30 mm from your eyes) with eye tracking turned on, you experience something very different.
If you are having issues experiencing our product, first our apologies, second please get a hold of us (akipman@microsoft.com is your friend) and let’s engage on how we can solve your issues. Team is fully leaned in and listening.”
So if you are having problems, contact him. If you aren’t having problems and you are looking for some clout from a bad picture of a high-end enterprise-focused AR headset, Kipman suggest to save the email. For more AR and VR news and community updates, make sure to check back at VRGear.com.
